SMS Terms & Conditions
Brockton Home Health Agency
Effective Date: April 3, 2026
By opting in to receive SMS communications from Brockton Home Health Agency, you agree to the following Terms and Conditions.
1. Consent to Receive SMS Messages
By providing your mobile phone number through our website, referral forms, caregiver applications, intake forms, or other communication channels, you consent to receive text messages from Brockton Home Health Agency.
These messages include:
- Referral status updates
- Eligibility follow-up
- Appointment reminders
- RN visit scheduling
- Caregiver onboarding updates
- Documentation reminders
- EVV reminders
- Customer service and support
- Service-related announcements
Consent to receive SMS messages is not a condition of receiving services.
2. Message Frequency
Message frequency varies based on your interaction with our team and your service needs.
You may receive recurring messages, typically 2 to 8 messages per month. Frequency may increase during referral intake, caregiver onboarding, or active care coordination.
3. Opt-Out Instructions
You may opt out at any time by replying STOP.
After you send STOP, you will receive one final confirmation message and will no longer receive SMS messages unless you opt in again.
4. Help Instructions
For help, reply HELP.
You may also contact us directly:
Brockton Home Health Agency
71 Legion Parkway, Suite 16
Brockton, MA 02301
Phone: (508) 665-1011
Website: www.brocktonafc.com
5. Message and Data Rates
Message and data rates may apply depending on your wireless carrier plan.
Please contact your mobile provider for details.
6. Privacy and Data Use
We respect your privacy.
Your phone number and personal information will not be shared, sold, or disclosed to third parties for marketing purposes.
Information is used only to support services, communication, scheduling, and customer support in accordance with our Privacy Policy.
7. Supported Carriers
SMS delivery may not be available on all carriers and devices. Delivery depends on your mobile carrier.
8. Changes to Terms
Brockton Home Health Agency reserves the right to update these Terms at any time.
Updates will be posted on this page with a revised effective date.